"Retention of people should be considered a businessgoal rather than a damage control measure."


There was a time when silver and golden jubilees wererecognized and awarded "Long Service Awards". The latest in the ITindustry is that Long Service Awards are being given to employees who haveactually completed a year. And mind you, a year in IT is like an eon elsewhere-sortof the concept of one man year being seven dog years. And of course crazydeadlines-time zone issues and true justification of "working like a dog".The difference of course, being the loyalty factor. And the concern being-Howto create that loyalty? It obviously cannot be secured with one meal and twowalks a day-so what is it that would help the industry create loyalty?


Words such as creativity and innovation enter the scenarioat this juncture. Organizations are now endeavoring to "create" "innovative"approaches to retain manpower-and battle the situation of losing out onsuperior performers. Day in and day out there are situations being created-wherein the organization need to face the client and tell them their favoriteresource is no longer available. (Of course, if he looked a little further hemay just spot the same resource working at the client site-status changed fromcontractor to employee!) That is the whole game-gone are the days of ethics andcustomer satisfaction. The first step today is employee satisfaction. And yes-theyare no longer employees, but Internal Customers!!!



ReadFull Article




About the Authors


Sunil Tadwalkar is a senior consultant in HCU-qualityConsulting division of Satyam Computers Services Ltd India; he has over 22years of Industry experience in manufacturing as well as IT industries and isinvolved in process consulting and project management field. He provides theexpertise in model based (CMMI, CMM, PCMM, ISO9001, PMBOK, and ITIL) andnon-model based (Based on business objectives of client) services for Indianand overseas clients.

 

Manjira Sen has nine years of experience in various facets of IT - and has mainly worked in the development of markets and marketing strategies, both in India as well as Europe. She is a post graduate in Economics and Statistics, an MBA in marketing and has done her Post Graduate Diploma in Total Quality Management. She currently works with QPRIME -Satyam's Quality consulting group.


Source: Ubiquity, Volume 6, Issue 14, April 26-May 3, 2005 &sec=article&uinfo=<%=server.URLEncode(1892)%>" target="_blank">http://www.acm.org/ubiquity