US' Nordstrom appoints Ken Worzel & Jamie Nordstrom to new roles

07 Apr '22

2 min read

Pic: Nordstrom

US-based fashion retailer Nordstrom has appointed Ken Worzel and Jamie Nordstrom to the newly created roles of chief customer officer and chief stores officer, respectively. Worzel will be responsible for the company's customer strategy across all touchpoints and will oversee its digital platforms, including e-commerce, digital operations, marketing, credit, and the Nordy Club loyalty programme.

Since 2019, Worzel has served as chief operating officer. Previously, he served as executive vice president, strategy and development, and chief digital officer. During his tenure, Worzel has overseen significant growth of Nordstrom's digital businesses. He will continue to report to Erik Nordstrom (CEO at Nordstrom), the company said in a media release.

Jamie Nordstrom, who is appointed as chief stores officer, will now oversee operations strategy and execution for Nordstrom Rack as an expansion of his current responsibilities as president of Nordstrom stores. Jamie Nordstrom has held leadership positions across several areas of the business, including merchandising, store operations, Nordstrom.com and NordstromRack.com. He will focus on aligning the company's store experience and operational execution with its merchandising and supply chain functions. Jamie Nordstrom will be supported by an expanded team of senior leaders with significant off-price retail experience and will report to Pete Nordstrom, the president and chief brand officer of Nordstrom.

"This new leadership structure is reflective of a natural evolution that comes directly from our focus to serve customers better across all channels and banners. It also leverages the experience of two very talented leaders, Worzel and Jamie Nordstrom," Erik Nordstrom, said.

Nordstrom has also announced the retirements of Scott Meden, chief marketing officer, and Geevy S.K. Thomas, president of Nordstrom Rack, in the media release.

"We want to thank Scott Meden and Geevy S.K. Thomas for their contributions to Nordstrom, its employees and customers. Scott Meden has been a selfless leader who always put the company’s customers and people at the centre of everything we do. Geevy S.K. Thomas has been a dynamic force and helped create the close-knit culture for which Nordstrom is known. Nordstrom is a better company because of their leadership and is grateful for their many years of outstanding service," Pete Nordstrom, stated.

Fibre2Fashion News Desk (SF)

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