This year two DHL divisions were considered together in the research, DHL supply chain and DHL global forwarding, the company said in a media statement.

“With e-commerce and online sales skyrocketing during the pandemic, as well as with the recent uncertainties along the various global trade lanes, our focus on customer centricity and agile logistics services is more crucial than ever. Awareness of our logistics services and supply chain portfolio has grown exponentially beyond industry insiders to the general public,” Oscar de Bok, CEO of DHL supply chain, said in a statement.

“Leaders execute well against their current vision and are well-positioned for tomorrow. We believe that was earned by our 170,000 DHL supply chain employees around the World who have literally gone the extra mile to smooth out supply chain constraints, which our customers around the globe were facing. In our opinion, being recognised by Gartner as a leader in this Magic Quadrant report for seven times in a row shows what reliable and valuable services DHL - across all divisions - provides to the various industries we service,” Bok said.

“Recent growth of more than 23 per cent year over year in our e-commerce sector alone shows how fast this part of our service portfolio is developing. To successfully manage e-fulfilment, handle returns and support our customers across various industries in this rapidly growing market segment, requires perfectly orchestrated supply chain management. Motivated employees, supplemented and supported by our solid and commercially proven digitalisation agenda, proved to be key. That is what sets us apart from the competitors in most of the mature markets. We take the results as a nod to our dedicated strategic roadmap at DHL - be it regarding widespread, commercial deployments of new technologies in our warehouse and transportation business, or around our solid and proven agenda to help our customers fulfil their ESG targets, as growth can only be sustainable - be it ecologically or from an employee’s perspective,” Patrick Kelleher, global chief development officer at DHL supply chain, said.

Fibre2Fashion News Desk (GK)