US' Nike & Cognizant announce new 5-year tech operations agreement

The deal will see Cognizant offer support to Nike's customers, partners, and employees through multilingual IT customer service, deskside and dispatch depot, as well as application and infrastructure support, Cognizant said in a press release.

The partnership is expected to help Nike improve its service productivity, offer new self-service capabilities, and deliver significant cost savings. Cognizant will provide onsite and remote support to Nike's employees worldwide to resolve all hardware issues, from laptops to work phones. Additionally, through level 1 and 2 support, Cognizant will provide engineering and backend solutions for all of Nike's enterprise-wide applications, including mobile apps, computer software, and Nike’s official website.

The collaboration is part of Nike's digital transformation momentum, which has been driven by continued investment in capabilities that accelerate product innovation, brand distinction, and deep personal connections with Nike consumers worldwide. The two companies have a 14-year history of collaboration, and this new agreement is expected to further their partnership.

"We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering," said Sushant Warikoo, head of Cognizant's retail industry business unit. "By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike's business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all."

Fibre2Fashion News Desk (DP)